Cases / Canada Revenue Agency
Case study
How Canada Revenue Agency actually buys
Tax administration systems — IT-heavy, security-cleared procurement.
Competition is the norm. Only 19.6% of contracts skip competition — among the most contestable buyers in government. Proposal craft and pricing discipline decide outcomes here; incumbency protections are thin.
Award sizes suit small and mid-size firms: many contracts, fast cycles, and responsiveness beats depth in most of them.
The incumbents — top vendors by value
| Name | Awards | Value |
|---|
| IBM Canada Ltd | 457 | $2.0B |
| Veritaaq Technology House Inc. | 3,979 | $1.4B |
| Bell Canada | 554 | $620M |
| Northern Micro Inc. | 201 | $576M |
| CGI Information Systems & Management Consultants Inc. | 1,923 | $533M |
| Microsoft Licensing GP | 51 | $468M |
Where the money goes — top categories
| Name | Awards | Value |
|---|
| 473 | 7,578 | $2.7B |
| 670 | 960 | $1.9B |
| 1226 | 1,422 | $1.3B |
| 1283 | 1,054 | $1.3B |
| 472 | 3,843 | $1.1B |
| 1285 | 791 | $975M |
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